Last Updated: April 2, 2026 | Effective Date: April 2, 2026
These Terms of Service ("Terms") govern your use of services provided by Ashken AI, including our AI chatbot building, hosting, and related services. By using our Services, you agree to these Terms.
Ashken AI provides custom AI chatbot design, development, deployment, and monthly managed hosting. Chatbots use retrieval-augmented generation (RAG) technology. Responses are AI-generated and a disclaimer is displayed to end users.
| Plan | Price | Conversations | Tokens | Storage |
|---|---|---|---|---|
| Starter | $50/mo | 500/mo | 2,500,000/mo | 50MB |
| Pro | $100/mo | 2,000/mo | 15,000,000/mo | 200MB |
| Business | $200/mo | 5,000/mo | 45,000,000/mo | 500MB+ |
If you exceed your monthly conversation or token limit, your chatbot will go offline until you purchase additional capacity or your limit resets. We will notify you as you approach your limit.
Add-on Pricing: Starter: $30 (500 convos + 2.5M tokens) | Pro: $60 (2,000 convos + 15M tokens) | Business: $120 (5,000 convos + 45M tokens).
| Package | Launch Price | Normal Price |
|---|---|---|
| Starter Setup | $300 | $500 |
| Pro Setup | $600 | $1,000 |
| Business Setup | $900+ | $1,500+ |
Launch Bonus: All setup packages include 1 month of active support and monitoring plus 1 month of free hosting.
Setup fees are due before work begins. Hosting is billed monthly in advance via Stripe. All prices are in CAD. If hosting payment is more than 7 days overdue, chatbot service may be suspended.
If hosting payment remains unpaid for 7 days past the due date, the chatbot will be suspended. If the balance remains unpaid for 30 calendar days, the chatbot will be permanently shut down and all Client data will be permanently and irreversibly deleted.
The Client will be notified at least 7 days before permanent deletion. Outstanding balances remain owed regardless of termination.
Hosting: Cancel anytime via email. Chatbot goes offline at end of billing period. Hosting fees are non-refundable. You retain ownership of your chatbot build. Data is deleted within 30 days.
Setup: If cancelled during build, partial/full refund based on work completed. After delivery, setup fees are non-refundable.
Integration Removal: Client is responsible for removing the widget from their website after cancellation.
Clients own their chatbot build and all business data they provide. Ashken AI retains ownership of all proprietary backend infrastructure, code frameworks, RAG pipeline architecture, and reusable components.
Use of Services is governed by our Privacy Policy. We do not access data beyond what is needed for service delivery. Data is never used for AI training. OpenAI's API does not use API data for model training by default. Client data is isolated via row-level security. Data is deleted within 30 days of cancellation.
You may not use our Services to:
AI responses may contain inaccuracies. Responses do not constitute professional advice. A disclaimer is displayed to end users. The chatbot is not a replacement for human staff. Human handoff is available.
Ashken AI's total liability shall not exceed fees paid in the preceding 12 months. Ashken AI is not liable for indirect, incidental, special, consequential, or punitive damages, nor for actions taken by end users based on AI responses.
Clients agree to indemnify Ashken AI from claims arising from their use of Services, violation of laws, content transmitted through the chatbot, or end user claims.
We may update these Terms. Material changes will be communicated 15 days in advance. Continued use constitutes acceptance.
Governed by the laws of the Province of Quebec and the federal laws of Canada. Disputes resolved through the courts of Montreal, Quebec.
Email: noah@ashkenai.com
Phone: 438-833-1534
Website: ashkenai.com